The engagement work that scales with chaos.
Engagement is what builds audiences. Replying to DMs, commenting on mentions, jumping into comment threads, this is where social media managers earn their keep. The problem: doing it across 5 clients with 6 platforms each means switching between 30+ feeds, 30+ logins.
Centralized inbox pulls every DM, every mention, every comment on your scheduled posts into a single unified feed. Reply in-line, assign to a team member, mark as resolved. The conversation history syncs back to the platform automatically.
- DMs, comments, mentions, and tagged posts unified
- Per-client filtering and per-platform filtering
- Reply in-line, conversation syncs back to the platform
- Assign threads to team members (account manager, designer, etc.)
- Mark threads as resolved to clear the inbox
What “centralized inbox” actually pulls in.
For every connected account, the inbox surfaces: direct messages received, comments on your scheduled posts, comments on other public posts where the account is mentioned or tagged, mentions and tag notifications. All in one searchable feed.
Filter by client, by platform, by status (unread vs replied vs resolved), or by team member assignment. The inbox is multi-user friendly: account manager handles client A’s DMs, intern handles client B’s comments, lead reviews everything weekly.
- Direct messages (private 1-on-1)
- Comments on your scheduled posts
- Comments on tagged/mentioned posts
- User-generated content from mentions
- Team assignment for distributed handling
A core part of every Viraly Post plan. Available on Starter, Pro, and Scale.
What agencies say about this feature.
“My inbox across 6 clients used to be 8 browser tabs and the constant terror of missing a hot DM. Centralized inbox in Viraly Post means I check one feed once an hour and never miss a thing. My response time on DMs went from 6 hours to under 30 minutes.”
Pairs well with these.
Features that work together to multiply the time you save.